I actually complained to STV about Tuesdays mess up. So to my surprise I actually got a reply!
Why did STV list every where that the Liverpool game was
on STV, when in fact the Chelsea game was on. Not only that, it was on Channel 800 and ITV4.
A very upset Liverpool fan
Jamie
And the reply….
Thank you for getting in touch with stv. We are sorry that you were
disappointed with the change in the schedule. Unfortunately stv was
unable to show the Marseilles v Liverpool match due to contractual
issues, which meant we were forced to change the schedule at the last
minute.
Please allow me to explain the circumstances which led to the unique
situation that occurred last night. stv is allowed to show two games
per card of fixtures in the Champions League competition. UEFA moved
the Celtic match to last week, which we obviously chose to cover, taking
up one of our allocation. Normally this would not have caused an issue
but with ITV4 showing the Chelsea match last night, and as this is
broadcast into Scotland, the Chelsea match had to count as our second
match. We were not informed of this issue until the last minute. As
such, if stv had shown the Liverpool match, we would have been in breach
of our contract.
We understand that this last minute change was a disappointment for
viewers who were looking forward to the game. We at stv were also
disappointed to find ourselves in this situation. On this occasion, we
were notified very late in the day of this issue which meant we weren’t
able to change the listings in time. As soon as we were aware of the
need to change the schedule, our continuity announcers made viewers
aware.
I hope this helps explain the circumstances which led to this last
minute change in our schedule. Thank you again for getting in touch,
we value your comments and take on board all feedback.
Regards,
stv Viewer Contact
Tel: 0141 300 3704
Email: yourview@stv.tv
Website: http://stv.tv
I had the same generic reply.
Robert Purvis
December 15th, 2007